Please use the same email to live chat that you used to log into the Support Portal. If you do not automatically see the option to open a support ticket with Splunk On-Call support within the Support Portal, please reach out via live chat in the Splunk On-Call platform.However, access to open a ticket via the Support Portal does need to be granted in order to see the option to open a ticket with Splunk On-Call support. Splunk On-Call support will not require entitlements to open a support case with Splunk On-Call support.Will these entitlements carry over to Splunk On-Call support cases? I already have a Splunk Support Portal login and have the entitlements to open cases with Splunk Support.If you don’t have access to your On-Call instance, please call our hotline to be routed to On-Call Support. If you do not have an option to open a case in the support portal, please reach out via Live Chat in the Splunk On-Call portal.I created a Splunk Support Portal but I do not have an option to open a case.Fill out the form in the far right corner and make sure to sign up with your company email. To create a Splunk Support Portal account, visit the “ Create Account” link on the log-in page. How do I create an account for the Splunk Support Portal?.Fill out the form on the far right under “Create Your Splunk Account”ĬREATING A SUPPORT CASE IN THE SUPPORT PORTAL: Y ou must log in to the Splunk Support Portal to create a Splunk On-Call Support Case.It’s an easy process, and you can take that action now: HOW TO CREATE A SPLUNK SUPPORT PORTAL LOGIN : When accessing the Splunk Support Portal for the first time, you will need to create a new Splunk login. This path will require you to specify that your question is for the Splunk On-Call product. Call Center: If you don’t have access to your On-Call instance or the Support Portal, please call our hotline to be routed to On-Call Support. If this is the first time you’ve accessed the portal, please follow the directions outlined below.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |